FAQs
SIM CARD AND SECURITY
What is a PUK code and
what is it used for?
I have lost or forgotten my PUK,
what do I do?
How do I unblock my phone with
the PUK code?
How do I obtain a replacement
SIM card and what is the cost?
My phone is displaying "Insert
SIM", "SIM error" or "SIM card rejected". What
does this mean?
What do I do if my handset has
been SIM locked by another carrier?
How do I block my lost or stolen
mobile?
What is an IMEI number and what
is it used for?
What is a PUK
code and what is it used for?
PUK stands for Personal Unblocking Key. This
is a unique eight digit code specific to your
SIM card. This is required when the PIN number
is entered incorrectly 3 times on your mobile
phone. You are then given 10 attempts to enter
your PUK if required. If an incorrect PUK code
is entered after the 10th attempt, you will
block your SIM card permanently and will
require a new SIM card.
PUK codes can be obtained through the
following ways,
- Locate your SIM certificate on your Starter Pack to find your PUK code.
- Submit your request via email to Customer Care.
I have lost
or forgotten my PUK, what do I do?
Your PUK is found in your SIM Starter Pack on
your SIM certificate. If you do not have access
to this information, please contactCustomer Care.
How do I
unblock my phone with the PUK
code?
The PUK code is your Personal Unblocking Key
which is an eight digit code specific to your
SIM card.
For most handset types, the eight digit PUK
code is entered directly into your phone. After
selecting OK, you will be prompted to enter a 4
to 8 digit PIN code. You will then be asked to
re-enter your chosen PIN code for verification.
On other handset types, the PUK code is entered
by using the following code, **05*(PUK
Code)*(new PIN)*(new PIN)# [send]. Please refer
to your handset manual.
How do I
obtain a replacement SIM card and what is the
cost?
To obtain a replacement SIM card, you will
need to contact Revolution Customer Care
Replacement SIM cards are $19.95. Existing
credit is not affected by issuing a replacement
SIM. If the replacement SIM is due to the SIM
being lost/stolen, the charge is $19.95. If the
SIM card has been blocked as the SIM card has
had the PUK code entered 10 times incorrectly,
then a new SIM card will be supplied for
$19.95.
Faulty SIMs will be replaced FREE of
charge.
My phone is
displaying "Insert SIM", "SIM error" or "SIM
card rejected". What does this
mean?
If the screen of your phone is displaying the
error messages "Insert SIM", "SIM error" or
"SIM card rejected", please check the
following;
- Ensure the SIM card is inserted properly and the right way round.
- Wipe the SIM card with a non abrasive material and re-insert.
- Try another battery as this can cure some instances of 'Insert SIM'.
- Try another SIM card to see if the problem lies with your SIM card.
- Try your SIM in another handset to see if the problem lies with your handset.
- If the incorrect PIN has been entered 3 times, you are then given 10 attempts to enter your PUK (Personal Unblocking Key). If an incorrect PUK code is entered after the 10th attempt, you will block your SIM card permanently and will require a new SIM card.
For further assistance, please contact Customer Care
What do I do if my
handset has been SIM locked by another
carrier?
You will need to contact the carrier who
locked the phone to have the handset unblocked.
Charges may apply.
How do I
block my lost or stolen mobile?
You have the option of barring your handset
(IMEI) or your SIM to prevent your mobile phone
from being used.
Barring the SIM will stop all incoming and
outgoing calls from your mobile phone number.
Barring your handset will prevent the use of
another SIM card in your phone.
As of the 15th September, 2003 intercarrier
handset blocking has commenced. IMEI's reported
to SavvyTel will be registered and communicated
to the other networks. This means that SavvyTel
will provide to all SavvyTel customers, the
option to prevent the mobile handset from being
used on any network, this is in addition to SIM
barring. However as a safety measure blocked
handsets can still be used to dial emergency
calls to 000 and 112.
To report your SIM or mobile lost or stolen
please contact Customer
Care. Please also request whether you would
like to have the IMEI blocked.
Note: There is no charge to have your handset
registered on the intercarrier handset blocking
data base.
What is an IMEI
number and what is it used for?
An IMEI number ( International Mobile
Equipment Identity ) is your phone's serial
number. Each mobile handset has its own unique
IMEI number which is used to identify your
handset.
It is a good idea to keep a record of your
IMEI number in the event that your phone
becomes lost or stolen. To view the IMEI number
enter the code *#06# .
