FAQs

RECHARGING

• How do I recharge my Prepay account?
• When can I recharge my Prepay account?
• How will I know when to recharge?
• Where do I find the recharge PIN code on my recharge voucher?
• Can more than one recharge voucher be purchased and activated on the same day?
• Is there a maximum recharge amount?
• Is there a minimum recharge amount?
• If I do not recharge my SavvyTel Prepay within a certain time period will I be disconnected?

How do I recharge my Prepay account?

You can recharge in 3 ways:
1. By purchasing a recharge voucher from a recharge outlet
2. By going online at www.savvytel.com.au and following the prompts under recharge.
3. When you have your recharge PIN number, simply dial 555 from your mobile handset, and follow the prompts to recharge your service.

When can I recharge my Prepay account?

You can recharge in 2 ways:
1. By purchasing a REV UP recharge voucher, which includes your recharge PIN Number, from a recharge outlet, 24/7
2. Via the Website 24/7, - an email with your recharge PIN will be sent to the email address provided when you registered with Savvytel.

How will I know when to recharge?
Notification will be provided in the following ways when your account balance is becoming low:

Low Account Balance: If you are using your phone when your account balance falls below $1, you will receive an SMS to alert you that your call credits are low and that you may want to recharge.

Low call time: If you are using your phone when your account balance falls to a level where it only contains enough call credits for a further 60 seconds of call time on your current call, you will receive an SMS to alert you that your call credits are low and that you may want to recharge.

First call of the day: If your account balance is below $5 you will hear a recorded message when you make the first call of the day, informing you that your account balance is low and that you may want to recharge.

We recommend that you call the account balance line on 555 to check your account balance regularly.

Where do I find the recharge PIN code on my recharge voucher?
The PIN code that is required to activate your Prepay credits is located on the front of the voucher you receive. Simply dial 555 from your handset and follow the prompts to activate your credits.

Can more than one recharge voucher be purchased and activated on the same day?
Yes, up to the value of $100.

Is there a maximum recharge amount?
Yes, there is a $200 per month maximum for credit card recharges. Should you need more than this amount, please contact customercare@savvytel.com.au.

Is there a minimum recharge amount?
Yes, there is a $10 minimum recharge.

If I do not recharge my SavvyTel Prepay within a certain time period will I be disconnected?
Your call credits do not expire as long as you have credit in your account. If your balance falls to zero, currently a 30 day grace period is provided for you to recharge where you will be able to receive calls only before your number is disconnected from the network.

Note: You will still be able to make outgoing emergency calls during all grace periods.