Top Customer Questions

You are us, really without you there is no us. At Savvytel we really care about you, our customer. That's why we have taken our time in giving you the best answers possible. The most frequently asked questions are listed below in order of popularity.

We really hope the information is helpful, as always feel free to call us on 1300 885 446 anytime (during office hours Monday to Friday & 9 to 1 on Saturdays... we sleep too).

• Absolutely! Keeping your mobile number is free! This is known as a 'port' or 'porting your existing mobile number'. Just let us know the number you want to keep when you register on line or when you call.
  
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• With Savvytel we are proud that we deliver a great 12c per 30 seconds flat rate to anyone, anywhere, anytime on any network. No gimmicks, no catches! Just Real Value - Always!
  
  Savvytel rates are so low because; the Telecommunications Act has allowed Savvytel to obtain a retail license to legally purchase phone calls at a low enough rate that Savvytel can make a profit and are always cheaper than the carrier!
  
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• At SavvyTel, we refresh your credits every 30 days so that your Call Credits NEVER Expire. The billing platform must always have a date, so we just keep extending it forever.
  
  In the event that the service is not used for a period of 6 months (that is: no calls, no SMS, no activity), we reserve the right to deem the SIM to be lost or stolen. At this time the SIM will be switched off. In the event that the SIM is switched off, any credits remaining will be lost.
  
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• You can buy a Pack 2 ways;
  1. Contact us
     • Website www.savvytel.com.au
     • Call us on 1300 885 446
  2. Visit a retail outlet that sells Savvytel SIM Starter, Savvytel is available at all quality Retailers, Newsagents, Australia Post, and Universities nationwide. To find your nearest Savvytel retailer just look up your post code @ www.savvytel.com.au or call us on 1300 885 446 and we will find the nearest retail outlet for you.
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• With Savvytel you have 2 ways to recharge. Both ways are easily accessible from our web site www.savvytel.com.au, just go to the home page and you will find both options in the recharge box.
  
  Online Recharge
  You are about to make a purchase for phone credits online. Savvytel has 3 unique features when buying online.
  
  1st: You can save your credit card to buy an instant recharge (less than 10 seconds) anytime in the future. See online recharge.
  
  2nd: You can have your recharge sent to more than one email address and change your nominated email address every single time you purchase a recharge with Savvytel. This means you can buy recharge online from Savvytel from any computer anywhere.
  
  3rd: You can purchase recharges for $10, $20, $30, $50 & $100, the best part is your credits never expire. When you purchase online your recharge PIN will be emailed to you in nano seconds (computer speed). Your recharge voucher that has been emailed to you will have step by step instructions for you to complete your recharge. Should you have any questions help is just a phone call (1300 885 446) away.
  
  Find Local Love "Savvytel Retail Outlets"
  Savvytel recharges are available nation wide at over 30,000 retail outlets. You can find your nearest outlet 3 ways:
  
  1st you can type in your postcode below (Very Cool) to find an outlet.
  
  2nd you can call 1300 885 446 and we will find your nearest outlet.
  
  3rd you can look for these retail names nationally, at quality newsagents, Bill Express, Dialtime, Ezypin, Touch Networks Systems, XPOS and coming soon to NAB terminals.
  
  2 vouchers work with Savvytel's network. You can purchase a REV-UP or Savvytel recharge voucher, be sure to check for both.
  
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• You are holding a very clever piece of technology. And it's smart too, most SIMs are 32 kilobytes, the one you're holding is 64 kilobytes. This allows us to do some very clever things. Soon your SIM (Savvytel) will have international roaming as well as other development features in the future.
  
  To activate your SIM all you need to do is register (fill out the form on our website "Register Here" and then call 12 67 11 from your mobile phone with your SavvyTel SIM). If for any reason you have problems or would just rather have us do it, feel free to call us on 1300 885 446. To register over the phone will take about 2 minutes; you will need 1 form of ID with you at the time of registration (either an Australian Drivers License or an Australian or Overseas Passport).
  
  Savvytel is all about service, we really do love to hear from customers, should you call outside of business hours we will call you back (in fact we look forward to it).
  
  Every customer needs to be registered. Not only is this a government regulation but it is enforced to keep your money spent with Savvytel safe. If your SIM is lost or stolen we can safely disable it in order that no-one else can get their hands on your funds.
  
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• This means is that you are one step ahead of yourself! It means that you have already registered with Savvytel. To confirm that you are a registered customer of Savvytel you can always call customer support on 1300 885 446.
  
  Once you have registered your mobile phone number with Savvytel the number is removed from a certain section of our highly intelligent database and it is placed into the 'registered numbers' section. This is to keep your number safe! Your number is now in the vault so that it cannot be accidentally registered to anyone else through typos on the registration page etc.
  
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• Activating with Savvytel has 3 steps; all of them are automated and set up to help you in the future.
  
  1. First you will need to register your SIM Card in order to activate. So register on line or call us on 1300 885 466 and we will do it for you.
  
  2. Then insert your Savvytel SIM into your phone & (an important point)... Call 12 67 11 from your mobile (With your new savvytel SIM) to complete the final step #3.
  
  3. Call 12 67 11 to activate your SIM card & you have 2 choices;
  • Use the new Mobile Phone number issued to you from Savvytel
  • Keep your existing Mobile Number (Known as porting)
  You can just follow the prompts and let us know what you have decided. Additionally you can port a number to us anytime.
  
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• Transferring my Mobile number to Savvytel (Known as porting), can take 1 to 48 hours for us to get your mobile number ported to Savvytel. Unfortunately this is a standard industry procedure and there is no way that Savvytel can speed this process up, as much as we would like to! If it has already been over 48 hours and your number is yet to port then please check your email account. If there has been a complication in your port then we would have emailed you to update the information that we need from you. If not please call Savvytel on 1300 885 446 & we will finalise your Mobile Number transfer to Savvytel.
  
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• Some printed vouchers say to call 12 60 56 but my mobile phone book says 126 711, which one should I call? They both work! There is a choice of 2 numbers to call. We just recommend 12 67 11 because it is programmed into your SIM card & easy to find.
  
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• Sometimes online recharges will not work because our database is very, very smart! Our automated systems are great, our computers are great! They only work with 2 things: 0's and 1's! So unfortunately if someone misspells or incorrectly types your details it will not recognise you. However your name and mobile number were typed when you initially registered, that is how it must be typed every time. E.g.: if your name was typed as 'PETER', you cannot recharge by typing your name 'Peter' or 'peter'; it must be 'PETER'. i.e. all in CAPS Lock etc. To confirm how you have been registered please call Savvytel on 1300 885 446. We will have you up and running in no time.
  
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• When you buy your recharge online you still need to call the recharge line (12 67 11) to update your account balance. As soon as you exit the recharge page an email is sent to the email address you have given to Savvytel. This email contains your 12 digit recharge pin. To update your account balance just ring 126 711, choose option 1, then follow the prompts to complete the recharge!
  
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• With Savvytel YOU have control. So you absolutely can turn your voicemail off if you wish. Turning your voicemail off is simple. All it takes is one quick email to service@savvytel.com.au with your full name, mobile number and a clear request that you wish your voicemail be turned off.
  
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• Savvytel won't charge you anymore than they normally do for SMS no matter where it's going! Your SMS is only 15c, anywhere, anytime, worldwide. That means anyone, anywhere in the world is only a 15c SMS away!
  
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• Contest, competition, TV promotions and other premiums texts are charged at premium SMS rates. The rates charged are NOT decided by SavvyTel but rather they are set by the contest, competition, TV promotion etc organisers. Just so you know, often what can happen with premium SMS's is that once you have sent one SMS to the premium number they can subscribe you to a monthly/weekly etc testing list. Whereby they will consistently text you their promotions and in turn will be charging you the premium SMS rate every time you open their SMS. If you are having difficulties with premium SMS bugs then all you have to do is give the promotion/contest etc a call and ask them to unsubscribe you or call us on 1300 885 446 and we will assist you to unsubscribe.
  
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• Go to http://wireless.vodafone.com.au/ and select your handset make and model from the drop down list. The correct settings will then be sent through to your handset; then follow any online instructions to activate the new settings as your default profile. If you are still having trouble, call our friendly customer care team on 1300 885 446 and we will be glad to help you.
  
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• To stop the illegal use of stolen handsets, a Savvytel SIM card is barred once the incorrect password and PUK code is entered 3 times. Once a SIM has been barred it cannot be un-barred.
  
  You will have to contact Savvytel's on 1300 885 446 and we will arrange for you to have a new SIM mailed to you for $19.95.
  
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• Savvytel does provide International Direct Dialling, (Dialling overseas from Australia) but currently we are unable to provide international roaming (dialling Australia from Overseas), however we have been working really hard on this and Savvytel will be launching international roaming soon...
  
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