FAQs
SIM CARD AND SECURITY
What is a PUK code and what is it used for?
I have lost or forgotten my PUK, what do I do?
How do I unblock my phone with the PUK code?
How do I obtain a replacement SIM card and what is the cost?
My phone is displaying "Insert SIM", "SIM error" or "SIM card rejected". What does this mean?
What do I do if my handset has been SIM locked by another carrier?
How do I block my lost or stolen mobile?
What is an IMEI number and what is it used for?
What is a PUK code and what is it used for?
PUK stands for Personal Unblocking Key. This is a unique eight digit code specific to your SIM card. This is required when the PIN number
is entered incorrectly 3 times on your mobile phone. You are then given 10 attempts to enter your PUK if required. If an incorrect PUK code
is entered after the 10th attempt, you will block your SIM card permanently and will require a new SIM card.
PUK codes can be obtained through the following ways,
- Locate your SIM certificate on your Starter Pack to find your PUK code.
- Submit your request via email to Customer Care.
I have lost or forgotten my PUK, what do I do?
Your PUK is found in your SIM Starter Pack on your SIM certificate. If you do not have access to this information, please contact
Customer Care.
How do I unblock my phone with the PUK code?
The PUK code is your Personal Unblocking Key which is an eight digit code specific to your SIM card.
For most handset types, the eight digit PUK code is entered directly into your phone. After selecting OK, you will be prompted to enter a
4 to 8 digit PIN code. You will then be asked to re-enter your chosen PIN code for verification. On other handset types, the PUK code is
entered by using the following code, **05*(PUK Code)*(new PIN)*(new PIN)# [send]. Please refer to your handset manual.
How do I obtain a replacement SIM card and what is the cost?
To obtain a replacement SIM card, you will need to contact Revolution Customer Care
Replacement SIM cards are $19.95. Existing credit is not affected by issuing a replacement SIM. If the replacement SIM is due to the SIM
being lost/stolen, the charge is $19.95. If the SIM card has been blocked as the SIM card has had the PUK code entered 10 times incorrectly,
then a new SIM card will be supplied for $19.95.
Faulty SIMs will be replaced FREE of charge.
My phone is displaying "Insert SIM", "SIM error" or "SIM card rejected". What does this mean?
If the screen of your phone is displaying the error messages "Insert SIM", "SIM error" or "SIM card rejected", please check the following;
- Ensure the SIM card is inserted properly and the right way round.
- Wipe the SIM card with a non abrasive material and re-insert.
- Try another battery as this can cure some instances of 'Insert SIM'.
- Try another SIM card to see if the problem lies with your SIM card.
- Try your SIM in another handset to see if the problem lies with your handset.
- If the incorrect PIN has been entered 3 times, you are then given 10 attempts to enter your PUK (Personal Unblocking Key). If an incorrect PUK code is entered after the 10th attempt, you will block your SIM card permanently and will require a new SIM card.
For further assistance, please contact Customer Care
What do I do if my handset has been SIM locked by another carrier?
You will need to contact the carrier who locked the phone to have the handset unblocked. Charges may apply.
How do I block my lost or stolen mobile?
You have the option of barring your handset (IMEI) or your SIM to prevent your mobile phone from being used.
Barring the SIM will stop all incoming and outgoing calls from your mobile phone number. Barring your handset will prevent the use of
another SIM card in your phone.
As of the 15th September, 2003 intercarrier handset blocking has commenced. IMEI's reported to SavvyTel will be registered and communicated
to the other networks. This means that SavvyTel will provide to all SavvyTel customers, the option to prevent the mobile handset from being
used on any network, this is in addition to SIM barring. However as a safety measure blocked handsets can still be used to dial emergency
calls to 000 and 112.
To report your SIM or mobile lost or stolen please contact Customer Care. Please also request whether you would like
to have the IMEI blocked.
Note: There is no charge to have your handset registered on the intercarrier handset blocking data base.
What is an IMEI number and what is it used for?
An IMEI number ( International Mobile Equipment Identity ) is your phone's serial number. Each mobile handset has its own unique IMEI number
which is used to identify your handset.
It is a good idea to keep a record of your IMEI number in the event that your phone becomes lost or stolen. To view the IMEI number enter
the code *#06# .