FAQs
ADDITIONAL FEATURES
CALL WAIT/ CALL HOLD
What is call wait/call hold and how do I use it?
CALLING LINE IDENTIFICATION (CLI)
What is Calling Line Identification (CLI)?
How do I activate/de-activate CLI on my mobile phone?
What will people see when I make a call with CLI turned off?
Once the CLI facility is set as active or inactive, can I override this for individual calls?
Why can't I see the number of the person who is calling me?
Why can't the person I am calling see my number?
What about SMS and MMS messages?
What about international calls?
Are there any charges related to CLI?
BARRING
What is an incoming call bar and how does it work?
What is an outgoing call bar and how does it work?
GPRS
What is GPRS?
What am I charged for?
What do I need to use GPRS?
What is call wait/call hold and how do I use it?
This service allows you to have 2 incoming calls or 1 incoming and 1 outgoing call active at one time. This service can be activated via
the handset menu or using GSM codes: To turn this feature on, enter the following code into your mobile handset * 43 # then press the send
button to activate.
To turn this feature off, enter the following code into your mobile handset # 43 # then press the send button to deactivate.
You can check the status of this feature by entering the following code into your handset * # 43 # then press the send button and your
status will be displayed.
What is Calling Line Identification (CLI)?
The CLI facility allows you to send your mobile phone number when making phone calls. This means other people can see your number on the
screen of their phone. If the person you are calling has your name and number stored in their phone book, they should see your name
appearing on the screen of their phone when you call. Your mobile phone number will automatically be sent with each call unless the CLI
facility is de-activated.
How do I activate/de-activate CLI on my mobile phone?
To activate/de-activate CLI from your mobile, go to Settings, Call Settings, Own Number Sending and select "On" or "Off." Please note that
these instructions may differ on the handset model. Please refer to your phone manual or manufacturer for further information.
You can also request for this facility to be activated/de-activated on our system by contacting Customer Care.
What will people see when I make a call with CLI turned off?
If you have CLI turned off (in both your account settings and your handset settings), when you make a call your number will not be
displayed. It will either appear as private number or withheld/unknown number, depending on the handset type.
Once the CLI facility is set as active or inactive, can I override this for individual calls?
If you have the CLI facility set to active (on both your phone and our system), you can hide your number for a particular call by using the
prefix 1831 before the number to be called.
If you have the CLI facility set to inactive (on both your phone and our system), you can display your number for a particular call by using
the prefix 1832.
Note: To use the 1831 or 1832 prefixes you will need to have your Own Number Sending option set to "Set by Network" or "Preset" on your
mobile.
Why can't I see the number of the person who is calling me?
You may not be able to see the number of the person who is calling you for a number of reasons:
The caller has Calling Line Identification suppressed on their line. This means that the caller has a withheld or private number, either
for all calls or for a selected call. See What is Calling Line Identification?
The call was an international call.
The call was from a payphone.
The number was overridden by a number entered by the caller.
Why can't the person I am calling see my number?
Ensure you have the CLI facility active. See How do I activate/de-activate CLI on my mobile phone? If the CLI facility is
inactive your mobile number will not be displayed when making calls.
The person you are calling will not be able to see your number if you are calling internationally.
What about SMS and MMS messages?
Your mobile number will always appear as the sender number when sending SMS and MMS messages. This can not be de-activated.
What about international calls?
CLI will not function when dialling internationally or receiving an international call.
Are there any charges related to CLI?
No, the CLI function is not charged.
What is an incoming call bar and how does it work?
You can place an incoming call bar to stop all incoming calls to your mobile phone. Please note that individual numbers cannot be barred.
Call barring may be activated manually through the menu options of your phone. Please view your manual for more details.
If you have any questions regarding this please submit your request to Customer Care.
What is an outgoing call bar and how does it work?
You can place an outgoing call bar on your phone to stop all outgoing calls from your mobile. Please note that individual numbers cannot be
barred. Call barring may be activated manually through the menu options of your phone. Please view your manual for more details.
If you have any questions regarding this please submit your request to Customer Care.
What is GPRS?
GPRS (General Packet Radio Service) is a data network that allows users to access internet services on the move. The types of services
available over GPRS include wireless email, MMS, access to web content, instant messaging and specialised business applications.
What am I charged for?
GPRS is charged at $1.20 per 5 minute block with a minimum session charge of 5 minutes.
What do I need to use GPRS?
You will need a GPRS-handset. Most mobile dealers are now able to supply you with a suitable handset. If you wish to set up GPRS on your
phone, please contact Customer Care and we will help you to set this up.