FAQs

ACCOUNT DETAILS & CALL CREDITS

• Do my call credits expire with Savvytel?
• How do I obtain my account balance?
• What is the maximum account balance I can have with Savvytel Prepay?
• When I phone and check my account balance, I am notified that my call credits will expire in 60 days (or less). I thought that as long as my account is in credit my call credits will never expire, is this true?
• If I do not recharge my Savvytel Prepay within a certain time period will I be disconnected?
• Can I check the last 3 numbers I have dialled?
• Can I use my Savvytel SIM for incoming calls only?
• How do I change personal details on my account?
• I have a Savvytel Prepay account under my name. How do I transfer it to someone else?

Do my call credits expire with Savvytel?
Savvytel credits do not have expiry periods. Savvytel refreshes/updates your credits every 30 days so that your call credits NEVER expire. So yes your call credits expire when your account balance reaches zero.

How do I obtain my account balance?
You can check your balance at anytime by calling 126713 from your mobile handset. This service is FREE.

What is the maximum account balance I can have with Savvytel Prepay?
The current maximum account balance that you can have at any point of time is $360.

When I phone and check my account balance, I am notified that my call credits will expire in 60 days (or less). I thought that as long as my account is in credit my call credits will never expire, is this true?
Yes, your call credits will never expire, provided your account remains in credit. So, if your account is in credit, ignore the call credit expiry date. If your account balance falls to zero you have 30 days to recharge.

If I do not recharge my Savvytel Prepay within a certain time period will I be disconnected?
Your call credits do not expire as long as you have credit in your account. If your balance falls to zero, a 30 day grace period applies - during this period you can only receive calls or recharge. If you have not recharged after the 30 days your number is disconnected from the network.

Note: You will still be able to make outgoing emergency calls during all grace periods.

Can I check the last 3 numbers I have dialled?

Yes, by calling 126714 from your mobile handset. This service is FREE.

Can I use my Savvytel SIM for incoming calls only?

Yes, as long as you remain in credit. If you wish to put an outgoing call bar on your phone, please submit your request via email.

How do I change personal details on my account?

Please send your updated information via email to service@savvytel.com.au.

I have a Savvytel Prepay account under my name. How do I transfer it to someone else?

It is possible to transfer the ownership of your Savvytel Prepay service. Please email service@savvytel.com.au to arrange this.