There are several ways!

1. The first, and easiest way, is to sign up for Auto Top Up (ATU). This service allows you to register a credit card and nominate a recharge amount. When your prepaid service balance falls below $10, we will automatically debit your credit card for your nominated amount and top you up.

You can change your nominated credit card, vary your recharge amount and enable/disable ATU at any time. So you will always be in complete control of your service.

2. The second option is to visit the recharge section of our website (savvytel.com.au/recharge), pick your plan and recharge amount then proceed to payment with credit card, Paypal, direct deposit or BPay. If you select credit card or Paypal payment options, your service will automatically be topped up within minutes of successful recharge. If you select direct deposit or BPay, you can expect a delay of upto 48hours while the payment is processed at the bank.

3. Additionally, you could contact Savvytel customer service on 1300 800 629 (any touchtone phone) or 1203 (your Savvytel mobile service). We will process credit card payments for you and top up your account

4. Finally, you also have the option to purchase a recharge voucher from any one of our 50,000 retailers on the Touch and Epay networks. To find your nearest store, use the search function available at www.savvytel.com.au/store.

Once you have the recharge voucher, call 555 from your mobile phone and follow the prompts to apply the credit to your account.

Notification will be provided in the following ways when your account balance is becoming low:

Low Account Balance: If you are using your phone when your account balance falls below $2, you will receive an SMS to alert you that your call credits are low and that you may want to recharge.

555: We recommend that you call the account balance line on 555 to check your account balance regularly. The automated system will provide you with up to date information on your call credits (prepaid services only, postpaid service must contact customer service on 1203)

My Account: You can check the balance on all your prepaid and postpaid services by logging into the Savvytel myAccount portal.

The PIN code that is required to activate your Prepay credits is located on the front of the voucher you receive. Simply dial 555 from your handset and follow the prompts to activate your credits.

Yes, there is a $200 per month maximum for credit card recharges. Should you need more than this amount, please contact customercare@savvytel.com.au.

Yes, there is a $10 minimum recharge.

This is dependent on the plan that you hold with Savvytel.

SavvyLite and Prepaid Cap: If your balance falls to zero (either as a result of usage or through credit expiration) your number will be placed in the 30 day grace period to allow you to recharge. Within this time you will only be able to receive calls and SMS messages, you will not be able to use any outgoing services that would normally incur a fee.

If you do not recharge within this period, your number will be disconnected from the network.

Call Credits Never Expire: If your balance falls below $0 as a result of service usage, your number will be placed in the 30 day grace period to allow you to recharge. Within this time you will only be able to receive calls and SMS messages, you will not be able to use any outgoing services that would normally incur a fee.

If you do not use any outgoing service for a period of 6 months, your service will be flagged as lost or stolen (this will occur even if you have credit on your account). We will attempt to contact you on your mobile phone as well as via other means available to us including home phone, email and post. If we are unable to contact you for a period of 6 months your number will be placed into a grace period. Within this time, you will NOT be able to access any services from your SIM card; including all incoming and outgoing services. We will maintain your number in the grace period for a further 6 months, after which time your number will be disconnected from the network.

We strongly advise you to take the following actions on your service:

While we will make EVERY attempt to contact you; if there is no service usage for a period of more than 18 months and we have not been able to contact you for a period of more than 12 months, you number may be disconnected from the network.

If you contact within 6 months of the disconnection, we are able to reactivate the number and reassign any credits that were remaining on the service at the time of the disconnection.

Any requests for reconnection received after this period cannot be processed. We will however endeavour to provide you with an alternative mobile phone number and restore any credits that were available on the mobile number that was disconnected at the time of disconnection.

If you feel that your number may have been disconnected from the network, please contact us urgently.