faq_gettingStarted

savvytel prepaid mobile deals in Australia

FAQ's

FAQ's (frequently asked questions), is a great section to find out how mobiles actually work. This section has an amazing amount of information, not just on Savvytel but on the whole Mobile industry in Australia. Our industry has heaps of lingo (unique works), if for any reason you have questions please call us on 1300 800 629.

What do I need to get started on Savvytel?

What services are available on Savvytel SIM card?

What network does Savvytel use?

What is the difference between Savvytel's prepaid and postpaid plans?

What do I need to get started on Savvytel?

If you have NEVER been with Savvytel before, then you will need a brand new SIM card from us.

This is true even if you currently have a SIM card from another service provider e.g. Telstra, Optus, Vodafone (unfortunately, we cant use SIM cards from another service provider)

Buy a SIM card online at http://www.savvytel.com.au/prepaid/starter-pack-home You can use a Credit Card (or an ATM card with the Visa or Mastercard symbol), Paypal, Direct Deposit or BPay.

Call our Customer Service Team on 1300 800 629

Go into a store. To find your nearest SIM card stockist, search for Starterpacks on http://www.savvytel.com.au/store

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What services are available on Savvytel SIM card?

We offer a whole range of services (some of which are dependent on the handset or mobile device that you have)

Local, National and International Voice Calls

Local, National and International Video Calls

Local, National and International SMS

Data (MMS, Internet/Web browsing and Email)

Voicemail

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What network does Savvytel use?

Savvytel is powered by the Optus Open Network that covers 97% of Australians.

To see how we stack up against the competition check out
http://www.savvytel.com.au/static/newtwork-coverage

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What is the difference between Savvytel's prepaid and postpaid plans?

It's all about offering you the breadth of products to allow you to choose what suits your budget and usage pattern best.

As an overview, Savvytel offer 3 prepaid plans and 1 postpaid plan (with different denominations for each type)

Prepaid Plans

SavvyLite offers extraordinary value for money for those of us on a tight budget. The call rates are the cheapest Savvy has on offer and you have a huge 90-days to use up your credit

Call Credits Never Expire does exactly what its name suggests; with unlimited validity on your prepaid call credits, CCNE is a great product if you rarely use your mobile phone or keep it for emergencies.

Prepaid plans are those of us who talk and text often! You get upto $6 in FREE credit with each recharge AND a 30-day validity period for all your bonus value

Check out all our prepaid plans at http://www.savvytel.com.au/prepaid/starter-pack-home

Postpaid Plans

The biggest advantage of going Postpaid is that you never have to recharge.

As an added bonus, Savvytel's postpaid plans are contract free, with no minimum term and no obligations . You can also change between plans as your needs change (although that is limited to once per month at the start or end of a billing cycle).

Check out our postpaid plans at http://www.savvytel.com.au/caps

Please note: our call rates are different for the different plans to reflect the added value and/or credit validity where applicable. You should look up the call rates for our plans before deciding what plan to start on.

If you have any questions, please contact us on 1300 800 629

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