Porting (Mobile Number Portability) is the process of moving your number from one network service provider to another.

The technology behind it allows you to keep the mobile number (which your family, friends and contacts associate with you) when you decide to change your mobile service provider.

The first step is to purchase a Savvytel SIM card. You are able to do this in a number of ways; online, over the phone or at a retailer.

If you purchase the SIM card (Starterpack) online or over the phone we will collect information on the number you wish to bring across to Savvytel at the time of registering SIM card when you received it. If, on the other hand you purchase the SIM card from a store, we will record that information at the time of register online or over the phone when you contact us to activate it.

In either situation, we will wait until you physically have the SIM in your possession to begin the port. We require the following information to initiate your port:

All our SIM cards have enclosed information on how to port your number so you will not need to refer back to this page when you have your SIM.

Savvytel will not apply any fees or charges from porting your number.

However, if you are or have been on a contract (the type of plan where you receive a bill) with your current mobile service provider we HIGHLY recommend that you contact them to understand if there are any fees payable under your contract if your choose to port your number away.

When you port your number to another provider, you are still obligated to pay any fees due under your existing contract with your current provider. Porting your number does not release you from these obligations.

The porting process is an automated system used by all carriers in Australia. The porting process can take up to 48 hours, but generally the port occurs inside 24 hours.

No, only your number is ported to the new provider. You will need to be issued with a new SIM, therefore any information stored on the current SIM is lost once your number is ported. You will need to move your addresses from your SIM to either the phone or use a SIM manager to move them to an alternative location. You will be provided with a new mail box, so existing voice messages will be lost.

Although unlikely, we cannot guarantee that a number from another service provider can be successfully transferred to Savvytel. There are a few reasons that would result in port failure and some of these can be overcome.

Date of Birth (Prepaid accounts only)

The most common reason is the date of birth you have provided us does not match the date of birth held by your existing mobile service provider. To ensure your transfer is successful you should call your existing mobile service provider and check they have your correct date of birth on file.

Account Number (Postpaid accounts only)

If the account number that you provide us does not match the account number on your existing service providers databases, the port will not be successful.

Usually, your account number will be listed on your bills or payment invoices. While it is unusual that the account number on your paperwork will be different from the account number that should be used to port your number, we recommend that you contact your service provider to confirm the correct reference information to prevent having to run around later on.

Other causes

1. You are not the account holder

If you did not originally register the number you are trying to transfer to SavvyTel then the details you provided us will probably not match those that your current mobile service provider have in their records. This will result in the transfer failing.

You will need to have the account holder on the service contact your current service provider to verify that the reference information that we will use for the port is correct (date of birth or account number). He/she will then need to contact us to authorise the transfer.

If you wish to transfer ownership of the number, this can be done over the phone with Savvytel once the number has been ported in successfully.

2. The mobile number does not exist

If you have not recharged your prepaid account for a while, mobile service providers will disconnect your number.

If you are on a postpaid/billed contract and cancel your service with your provider they may assume you no longer wish to use the mobile number and they may disconnect the number.

If this is the case then we cannot transfer the number to SavvyTel.

You will need to contact your service provider and have the number reconnected or activated to allow the port to occur.