FAQ's (frequently asked questions), is a great section to find out how mobiles actually work. This section has an amazing amount of information, not just on Savvytel but on the whole Mobile industry in Australia. Our industry has heaps of lingo (unique works), if for any reason you have questions please call us on 1300 800 629.
Do my call credits expire with Savvytel?
This is dependent on the rate plan you have chosen. Please refer to that plan for details at www.savvytel.com.au or call 1300 800 629 and speak to a customer care agent for assistance.
If however you have chosen Savvytel's Call credits never expires plan then no, call credits will not expire as long as you use the service*. Savvytel refreshes/updates your credits every 30 days so that your call credits NEVER expire. Your call credits would obviously expire when your account balance reaches zero
*Please note, to keep your service active on the call credits never expires plan you must make at least one phone call, or send a text message every six months. If the service is not used at all over this period it will automatically go into whats called a de-active state. Any remaining credit that you may have had at this point will also be automatically forfeited.
If however you have chosen Savvytel's Call credits never expires plan then no, call credits will not expire as long as you use the service*. Savvytel refreshes/updates your credits every 30 days so that your call credits NEVER expire. Your call credits would obviously expire when your account balance reaches zero
*Please note, to keep your service active on the call credits never expires plan you must make at least one phone call, or send a text message every six months. If the service is not used at all over this period it will automatically go into whats called a de-active state. Any remaining credit that you may have had at this point will also be automatically forfeited.
How do I obtain my account balance?
You can check your balance at anytime by calling 555 from your mobile handset. This service is FREE.
What is the maximum account balance I can have with SavvyMax Prepay?
The current maximum account balance that you can have at any point of time is $360.
When I phone and check my account balance, I am notified that my call credits will expire in 60 days (or less). I thought that as long as my account is in credit my call credits will never expire, is this true?
Yes, your call credits will never expire, provided your account remains in credit. So, if your account is in credit, ignore the call credit expiry date. If your account balance falls to zero you have 30 days to recharge.
If I do not recharge my SavvyMax Prepay within a certain time period will I be disconnected?
Your call credits do not expire as long as you have credit in your account. If your balance falls to zero, a 30 day grace period applies - during this period you can only receive calls or recharge. If you have not recharged after the 30 days your number is disconnected from the network.
Note: You will still be able to make outgoing emergency calls during all grace periods.
Can I use my SavvyMax SIM for incoming calls only?
Yes, as long as you remain in credit. If you wish to put an outgoing call bar on your phone, please submit your request via email.
How do I change personal details on my account?
Please send your updated information via email to customercare@savvytel.com.au.
I have a SavvyMax Prepay account under my name. How do I transfer it to someone else?
It is possible to transfer the ownership of your SavvyMax Prepay service. Please email customercare@savvytel.com.au to arrange this.
Activate your service
Recharge your service
